Refund Policy

Withdrawal, cancellation, and refund standards

This document is a translation. The Korean version is the authoritative text and prevails in case of any conflict.

Last updated: 2026-10-17

REBATEKOREA Inc. ("the Company") sets out the standards for withdrawal of purchase, cancellation, and refunds for paid services purchased through OMNI Pass. This policy follows the Act on the Consumer Protection in Electronic Commerce and other applicable laws.

1
Scope

This policy applies to paid services such as reservations, tickets, and experiences purchased through OMNI Pass.

  • OMNI points and coupons are benefits provided free of charge and are not eligible for cash refunds
  • Where applicable law is more favorable to the user, the law prevails over this policy

2
Withdrawal of purchase

Under Article 17 of the Act on the Consumer Protection in Electronic Commerce, you may withdraw a purchase within 7 days of the payment date. However, under Article 17(2) of the same Act, withdrawal may be restricted in the following cases, and the Company will notify you of this before payment:

  • The reserved service has already begun or been completed
  • The date of use of a reservation or ticket with a designated date has passed
  • Digital content that is provided immediately has already been provided
  • The product has been lost or damaged for reasons attributable to you

When a withdrawal is accepted, the amount you paid is refunded according to the refund procedure below.

3
Cancellation of reservations and tickets, and fees

When you cancel a reservation or ticket with a designated date of use, it is refunded as follows depending on when you cancel (dates are based on Korea Standard Time):

  • Cancelled up to 3 days before the date of use: full refund of the amount paid
  • Cancelled 1 to 2 days before the date of use: 50% of the amount paid refunded
  • Cancelled on the day of use, or no-show: no refund

If a participating store has announced a separate cancellation policy on the product detail screen, that policy takes precedence.

4
Refund procedure and timing

Refunds proceed as follows:

  • Request cancellation and a refund through the [Cancel reservation] menu in the app or by email (see the contact details below)
  • After confirming your request, the Company starts processing the refund within 3 business days
  • Refunds are made to the original payment method; for card payments, it may take 3 to 7 business days for the refund to be credited, depending on the card issuer
  • The Company does not compensate for differences caused by exchange-rate changes or card fees on cards issued overseas

5
Cases attributable to the Company

If a service is not provided or has a serious defect for reasons attributable to the Company, you may receive a full refund of the amount paid, and no cancellation fee is charged.

6
Notice as an online marketplace intermediary

The Company acts as an online marketplace intermediary and is not a party to the transaction. For refunds of products and services sold or provided directly by a participating store, that store's refund policy takes precedence, and the Company cooperates so that disputes between users and stores are resolved smoothly.

7
Contact

For inquiries about cancellations and refunds, please contact us at:

Email
rebatekorea@gmail.com